I bought a lotion and a tattoo cover up and broke out. The next day I contacted the store. She said they never do returns on products and that I could all customer service. I had to call for 2 days and finally I talk to someone and she said they never do returns. She...Read more
I didn't like
- How they take care of customer issues
I had an issue in the store today and let the two ladies behind the counter know that I was unhappy. They didn't say a word or try to resolve. I called another store to talk with a manager & learned that BOTH ladies behind the counter during my issue were managers...Read more
The company advertises simple packages to purchase. I decided on a short 6 month program. I knew if I terminated early they would fine me so I honored my term, even though I barely ended up using the service. They continue to charge monthly fees off of your credit...Read more
I was a regular customer at Ultra tan, they have had the same beds for over 10 years. I finally heard they were getting new beds. I updated my VIP membership & was going to use the 'level 3' bed. So,if you are an indoor tanner, med pressure bed. I was over...Read more
Not the place to go if you need to tan on a regular basis and expect decent customer service. The "Ultra VIP Membership" for $29.95/ month is not worth it. You can only use certain tanning beds and they are pretty limited... if you need to go in and get out...Read more
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