Ultratan - Need to be refunded for extra month charged.
I have now contacted my local store, emailed customer service and called customer service and have still not recieved my refund for the month I was charged for. I was told if I canceled by the start of May I would not be charged, so I canceled my account but was still charged.
Ultratan - Not the same as it used to be
Greer salon went up on prices, down on tan time in the regular beds and go long amounts of time In between changing the bulbs. I’ve been tanning on and off for 27 years, mostly at ultra tan. It is sad to see their reputation going in the potty. If I had the financial backing I’d give them a bit of competition!
I went into the Easley store and ask about pricing. The lady quoted me a price of 299 for a year. I told her I would be back on Monday to sign up and would they stand by that price. She wrote this down on paper for me and told me to come back. I went back in to pay and...Read more
I didn't like
- Having to complain
Firstly the customer service is crap. They’re no help at all and when things go wrong they have zero answers. I had bought three months of spray tans. And literally every time the sunless tans come out splotchy. I did the primer, the moisturizer, blah, blah, blah. Yet...Read more
I went to "unfreeze" my account only to be told i owed 80 bucks. When i questioned it, i was then told i owed 5 bucks.. paid it but they could not figure out how to unfreeze my account. I had to leave and come back 2 days later. Then i was told i owed 96 bucks! When i...Read more
Ultratan - Annoying
They took away 1 of the three regular beds and now the wait is rediculous. I don't want to upgrade every time. ..and I shouldn't have to. Eastside In Spartanburg.
I have been a customer of Ultratan over 6 years in North and South Carolina. I haven't been in 2 months due to an illness so I went in tonight to the Rock Hill location and agreed to pay my membership of 49.95. I only use the mystic. Was told id have to pay another...Read more
I've been a gold plus member at Ultratan for over six months now. Because I work long hours at a hospital, I explained when signing up that I may be unable to arrive 20 minutes prior to closing. I was assured adamantly that Ultratan accepts all customers up until the...Read more
So I went in today to renew my membership of which I never tanned in June so the girl told me I owed $75 of which I paid then after the $75 was processed she said oh now you owe another $75 for June (of which I never tanned) so I said to just refund my $75 I just paid...Read more
Bought highest priced package thinking you get good benefits.WRONG!!! Always little catches and told different things all the time that WERE NOT told upon buying package . Suppose to have unlimited access to tan. If you spray and it doesn't look good to a paying...Read more
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