Firstly the customer service is crap. They’re no help at all and when things go wrong they have zero answers. I had bought three months of spray tans. And literally every time the sunless tans come out splotchy. I did the primer, the moisturizer, blah, blah, blah. Yet...Read more
I went to "unfreeze" my account only to be told i owed 80 bucks. When i questioned it, i was then told i owed 5 bucks.. paid it but they could not figure out how to unfreeze my account. I had to leave and come back 2 days later. Then i was told i owed 96 bucks! When i...Read more
Ultratan - Annoying
They took away 1 of the three regular beds and now the wait is rediculous. I don't want to upgrade every time. ..and I shouldn't have to. Eastside In Spartanburg.
I have been a customer of Ultratan over 6 years in North and South Carolina. I haven't been in 2 months due to an illness so I went in tonight to the Rock Hill location and agreed to pay my membership of 49.95. I only use the mystic. Was told id have to pay another...Read more
I've been a gold plus member at Ultratan for over six months now. Because I work long hours at a hospital, I explained when signing up that I may be unable to arrive 20 minutes prior to closing. I was assured adamantly that Ultratan accepts all customers up until the...Read more
So I went in today to renew my membership of which I never tanned in June so the girl told me I owed $75 of which I paid then after the $75 was processed she said oh now you owe another $75 for June (of which I never tanned) so I said to just refund my $75 I just paid...Read more
Bought highest priced package thinking you get good benefits.WRONG!!! Always little catches and told different things all the time that WERE NOT told upon buying package . Suppose to have unlimited access to tan. If you spray and it doesn't look good to a paying...Read more
So I signed up for one "1" month only, the next month they automatically debited my account without authorization. Corporate customer service told me they would not refund the money, and said it was in the contract I signed! I received absolutely no copies of any...Read more
I had went to the Ultra Tan in Boiling Springs, SC and when i was tanning there service was great and everyone was polite and friendly. I told the lady when i signed up for the plan that i traveled for work and that if my job took me some where else I would have to...Read more
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