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Ultratan - Not the same as it used to be

Greer salon went up on prices, down on tan time in the regular beds and go long amounts of time In between changing the bulbs. I’ve been tanning on and off for 27 years, mostly at ultra tan. It is sad to see their reputation going in the potty. If I had the financial backing I’d give them a bit of competition!
1.6
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1225227
I went into the Easley store and ask about pricing. The lady quoted me a price of 299 for a year. I told her I would be back on Monday to sign up and would they stand by that price. She wrote this down on paper for me and told me to come back. I went back in to pay and...
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I didn't like
  • Having to complain
#1224564
Firstly the customer service is crap. They’re no help at all and when things go wrong they have zero answers. I had bought three months of spray tans. And literally every time the sunless tans come out splotchy. I did the primer, the moisturizer, blah, blah, blah. Yet...
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Anonymous
Anonymous

Maybe your problem is that you dont stand in the right positions or you just dont know the right aftercare

1.3
#1197583
I went to "unfreeze" my account only to be told i owed 80 bucks. When i questioned it, i was then told i owed 5 bucks.. paid it but they could not figure out how to unfreeze my account. I had to leave and come back 2 days later. Then i was told i owed 96 bucks! When i...
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Ultratan - Annoying

They took away 1 of the three regular beds and now the wait is rediculous. I don't want to upgrade every time. ..and I shouldn't have to. Eastside In Spartanburg.
2.8
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1193836
I have been a customer of Ultratan over 6 years in North and South Carolina. I haven't been in 2 months due to an illness so I went in tonight to the Rock Hill location and agreed to pay my membership of 49.95. I only use the mystic. Was told id have to pay another...
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3.5
#1127268
I've been a gold plus member at Ultratan for over six months now. Because I work long hours at a hospital, I explained when signing up that I may be unable to arrive 20 minutes prior to closing. I was assured adamantly that Ultratan accepts all customers up until the...
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ULTRATANCares
ULTRATANCares
Ultratan Verified Representative

Please know that this is absolutely unacceptable. I would to be happy to contact you for resolution. Can you please contact me? My name is Becky I work at the Ultratan Corp Of...

So I went in today to renew my membership of which I never tanned in June so the girl told me I owed $75 of which I paid then after the $75 was processed she said oh now you owe another $75 for June (of which I never tanned) so I said to just refund my $75 I just paid...
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ULTRATANCares
ULTRATANCares
Ultratan Verified Representative

We do apologize that you had a bad experience while tanning with us. We would like the opportunity to resolve these issues. Please call our Corporate office to discuss this ma...

1.0
#1069108
Bought highest priced package thinking you get good benefits.WRONG!!! Always little catches and told different things all the time that WERE NOT told upon buying package . Suppose to have unlimited access to tan. If you spray and it doesn't look good to a paying...
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ULTRATANCares
ULTRATANCares
Ultratan Verified Representative

We do apologize that you had a bad experience while tanning with us. We would like the opportunity to resolve these issues. Please call our Corporate office to discuss this ma...

1.2
#1059151

Contact Ultratan

Mailing Address:
Ultratan, Inc
15 Santuck Street
Greenville, SC 29611
Phone:
(864) 250-9922
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Ultratan Products and Services

So I signed up for one "1" month only, the next month they automatically debited my account without authorization. Corporate customer service told me they would not refund the money, and said it was in the contract I signed! I received absolutely no copies of any...
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1.0
#1054945